Service Request Ticket - # 49694

Service Request Ticket - # 49694

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Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Feb 21, 2013 01:46 PM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110217 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024608	Location	PDR
	Model	8870/DNM	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: Metered Code: 8986	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:04:BB

TECHS	Submitted by	Juliette Sprague	Contact	jsprague11@mail.wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Adam Fyffe	Feb 22, 2013 01:04 PM	Task reassigned to Jared Petersen.	Add Attachment
Adam Fyffe	Feb 22, 2013 01:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Feb 22, 2013 01:04 PM	Works	Add Attachment
Dyl Karbia	Feb 22, 2013 11:20 AM	Task Complete	Add Attachment
Hannah Arriola	Feb 22, 2013 10:12 AM	Task reassigned to UCS Tech.	Add Attachment
Hannah Arriola	Feb 22, 2013 10:12 AM	Swapped out Maintenance Kit but it did nothing. Tried a test page but it did not print. The screen on the printer is not working.	Add Attachment
Lori Burgeson	Feb 22, 2013 09:53 AM	Task reassigned to Lab Attendant.	Add Attachment
Lori Burgeson	Feb 22, 2013 09:53 AM	This printer says it needs a maintenance kit. Please replace this and login to a machine there. Try to print a test page to this printer. If it prints, close out the ticket. If it doesnt, send it back to USC Tech with an update including any error messages seen.	Add Attachment
Juliette Sprague	Feb 21, 2013 01:58 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Feb 21, 2013 01:54 PM	Task reassigned to Juliette Sprague.	Add Attachment
Juliette Sprague	Feb 21, 2013 01:46 PM	The printer in the ED lab room 111 will not print and when menus on the printer itself were tried it did not respond at all. Not able to be turned off but all cords appear to be plugged in and working fine. The error message "Printer status is no available at this time." appears on users screen when they attempt to print.	Add Attachment