Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Steve	Date	Feb 21, 2013 02:20 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091516 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5301KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0075227, Adobe Design Std CS5 WIN from P0075227 installed as CS4 Design Std, Strater by Golden Software 4.0 (ver.4.3.1603) from P0096297
	Wired NIC	B8:AC:6F:83:F5:81

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Mar 04, 2013 01:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Mar 04, 2013 01:49 PM	These computers have all been put back into production.	Add Attachment
Lori Burgeson	Feb 25, 2013 10:21 AM	The third computer was put back. The cables were touching the fan which was causing the noise.	Add Attachment
Lori Burgeson	Feb 25, 2013 09:21 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Feb 25, 2013 09:20 AM	20110148 has a heatsink failure. 20091516 had a motherboard issue. Parts are on order.	Add Attachment
Laven Voth	Feb 22, 2013 04:53 PM	Brought all 3 computers back to the office for testing	Add Attachment
Katie Halvorson	Feb 22, 2013 01:42 PM	WOU# 20110146-"hard drive fan failure" error. You can hear the fan having issues. The computer has been restarted--another computer with a problem. He is around all afternoon(mostly) but there is enough people around and in the lab to let anyone in and do what they need to do.	Add Attachment
Dyl Karbia	Feb 22, 2013 08:25 AM	Left VM	Add Attachment
Lexie Widmer	Feb 21, 2013 02:20 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lexie Widmer	Feb 21, 2013 02:20 PM	Computer 20091516 is going through a bootup error loop. Computer 20110148 has a black screen. Green light is on both machine and monitor. Both have been power-cycled. Both are in room NS 218A.	Add Attachment