Service Request Ticket - # 49710

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2013 09:07 AM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080029[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. j12lvg1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0067126 installed as Office Pro 2003

Wired NIC 00:21:70:0A:F5:4A

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Mar 04, 2013 03:41 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Mar 04, 2013 03:41 PM 
admin
office installed
outlook synced
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Adam Fyffe Mar 04, 2013 12:33 PM 
Meeting at 3:30

Chris is staff and not a student
says he needs access to perform job duties
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Adam Fyffe Mar 04, 2013 09:00 AM 
waiting to hear back that student has an account
set up so I can make admin and add MS office
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Adam Fyffe Feb 26, 2013 04:12 PM 
now just office and admin rights
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Adam Fyffe Feb 25, 2013 12:42 PM 
Sent email about prices and telling them to order
through purchase request.
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Lori Burgeson Feb 25, 2013 10:14 AM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Feb 25, 2013 09:34 AM 
Task reassigned to Lori Burgeson.
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Joshua Johnson Feb 25, 2013 09:08 AM 
He is aware that there may be a cost for the
windows update. he would like to know what this
cost may be.
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Joshua Johnson Feb 25, 2013 09:07 AM 
Marshal would like to have computer 20080029[Edit Inv]
upgrade from windows xp to windows 7. There is
nothing on the computer that needs to be saved.
They would also like to have Microsoft office and
student access on the computer. Also would like
Marshal to have admin rights to the computer.

88168
guthriem@wou.edu
APSC 201
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