Service Request Ticket - # 49715

Service Request Information

CONTACT Name Jones, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2013 01:57 PM
Department Creative Arts/Theater-Dance Phone 88263
Location Email jonesd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090466[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP OfficeJet Pro 8000 #CB092A
Serial No. SMY97M24007 Location PDR

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC 00:24:81:2D:8C:6C

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Mar 04, 2013 10:41 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Mar 04, 2013 10:41 AM 
Status changed from (1) Pending to (5) Completed
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Nicole Crane Mar 04, 2013 10:17 AM 
She is in her office until 11 and then back after 
12:30 until 2. Between 3 and 4 is also an option. 
She teaches in the dance room down the hall so if 
she is in class just come in to OPE 212.
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Dyl Karbia Mar 04, 2013 09:46 AM 
Left VM
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Dyl Karbia Mar 04, 2013 09:44 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Feb 28, 2013 11:03 AM 
She will be around till 1230 and then back at 2
for today.  She can leave the office open between
1230 and 2 if need be.  OPE 208
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Laven Voth Feb 28, 2013 09:48 AM 
Left VM
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Nicole Crane Feb 27, 2013 01:11 PM 
She called to check on the status. And now it is 
not working at all
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Lexie Widmer Feb 25, 2013 01:57 PM 
She did try to power cycle it, but that didn't do
anything.
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Lexie Widmer Feb 25, 2013 01:57 PM 
Printer screen says paper jam, but there is no
visible jam.  Printer cartridge cradle cannot move. 

OPE 208
WOU 20090466[Edit Inv]

She is available today till 5 today.  She is here
tomorrow from 11-2.
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