Service Request Ticket

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Feb 25, 2013 02:24 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110547 (opens in a new window)	Bldg/Room	ITC 104A
	Service Tag		Description	Epson Stylus Photo R2880 Inkjet Printer #C11CA16201
	Serial No.	KFFY001298 or KFFY001305	Location	Creative Arts Lab
	Model	C11CA16201	Hostname
	Notes	5760 x 1440 optimized dpi, 9 UltraChrome K3 Inks with 4 Blacks, Prints Up to 13x19in, 13in Rolls, Media up to 51 mil, 1.3 mm Thick, CD & DVD Printing, PictBridge IN THE BOX:R2880 Color Inkjet Printer, 96 UltraChromeK3 Cyan,Yellow,light Cyan,light black,Matte black, light light Black,Photo Black,Vivid Magenta&Vivid light Magenta ink Cartridges; CD Print Tray w/ 8cm CD/DVD Adapter, Roll Paper Holder Accessory, Single Sheet Guide, Software CD-ROM(printer drivers&software WIN&MAC, 1Yr Manuf. Lmtd Warranty	Ink/Toner Refill

TECHS	Submitted by	Lori Burgeson	Contact	burgesonl@wou.edu	88955
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Lori Burgeson	Feb 27, 2013 09:08 AM	Hi Daniel, We worked a lot on that printer in 104A and performed some test prints. Our prints seemed to look much better. Please, at your convenience, perform a couple test prints using photo paper and let me know how everything looks to you. If you're still seeing inconsistencies, please let me know and we will swing by to look further into that printer. Thank you, Lori	Add Attachment
Adam Fyffe	Feb 26, 2013 04:25 PM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Feb 26, 2013 04:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Feb 26, 2013 04:25 PM	Used computer to align print heads, cleaned multiple times and checked for gaps. After all this it printed much better. Had to print on regular white paper not glossy or matte so it should be better on the proper settings.	Add Attachment
Lori Burgeson	Feb 25, 2013 03:45 PM	20110547	Add Attachment
Lori Burgeson	Feb 25, 2013 02:24 PM	I have asked Daniel for the WOU number of the printer.	Add Attachment
Lori Burgeson	Feb 25, 2013 02:24 PM	**This is an email** Hello, One of the Epson R2880 printers, namely the one on the right farthest from the door in ITC 104A, is making splotchy prints. Any chance it is under warranty, or can it be cleaned or otherwise checked out? Thanks! -- Daniel Tankersley Assistant Professor of Art Visual Communication Design Western Oregon University (503)838-9658	Add Attachment