Service Request Ticket - # 49732

Service Request Information

CONTACT Name Thomas, Darryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2013 03:58 PM
Department Creative Arts/Theater-Dance Phone 88375
Location Email thomasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080304[Edit Inv] (opens in a new window) Bldg/Room MH 107
Service Tag Description Mac ProDual 2.8GHz Quad-Core Intel Xeon #Z0EM
Serial No. G88343SBXYL Location *EXEMPT* Darryl Thomas

CPU Dual 2.8GHz Quad-Core Intel Xeon


OS MAC OS X 10.11 (El Capitan) Software MS Office 2008 for MAC from P0067422, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand). Adobe Web Premium CS5 Mac License from P0077114

Wired NIC 00:1F:5B:3A:5C:1C


Bluetooth NIC 00:22:41:CD:2D:83


TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact jjohnson09@wou.edu 88925

Tracking

Entered by Date Memo
Joshua Johnson
Email

Public

Entered by Date Memo
Joshua Johnson Mar 19, 2013 11:15 AM
Status changed from (1) Pending to (5) Completed
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Joshua Johnson Mar 19, 2013 11:15 AM
Task reassigned to Joshua Johnson.
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Joshua Johnson Mar 19, 2013 11:15 AM
The card has been changed and taken care of.
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Tricia Flaherty Mar 18, 2013 03:07 PM
Task reassigned to UCS Tech.
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Tricia Flaherty Mar 18, 2013 03:07 PM
Task reassigned to UCS Tech.
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Tricia Flaherty Mar 18, 2013 03:07 PM
Darryl has ordered Graphics Card and adapter for
2nd display(MiniDisplayPort to DVI)  these are on
shelf by restroom with invoice.  He paid for
expedited shipping and is in a hurry to get tower
fixed as he has a performance deadline he is
trying to meet so the sooner this can be done the
better.  
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Laven Voth Mar 01, 2013 01:48 PM
Status changed from (1) Pending to (5) Completed
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Laven Voth Mar 01, 2013 01:48 PM
Made a backup image and instructed Darryl on what
parts to get to get the video working.
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Andrew Gandara Mar 01, 2013 09:40 AM
Task reassigned to Laven Voth.
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Adam Fyffe Feb 28, 2013 05:00 PM
Task reassigned to Andrew Gandara.
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Adam Fyffe Feb 28, 2013 05:00 PM
still cloning at 5:00.  Lots of music
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Andrew Gandara Feb 28, 2013 02:03 PM
Priority changed from (3) Priority to (2) High Priority.
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Andrew Gandara Feb 28, 2013 02:03 PM
Priority changed from (3) Priority to (2) High Priority.
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Andrew Gandara Feb 28, 2013 02:03 PM
Clone was still going when I had to leave. Will assign to Adam for 
if it finishes today.

Tower is by Laven's desk (20080304). Hard drive is also on 
Laven's desk (20101345).
They are both plugged into the Macbook Pro. The Pro is cloning 
the tower's hard drive onto the external hard drive. Logged in as 
ucsadmin. When the cloning is done, they will both need to be 
ejected like an external hard drive from the Macbook. Then the 
tower and the hard drive (only the hard drive is his, power and 
usb cables are ours) will need to be delivered by the end of the 
day.
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Laven Voth Feb 27, 2013 02:06 PM
Task reassigned to Laven Voth.
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Lexie Widmer Feb 26, 2013 03:58 PM
He powered up today, and a checkered screen came
up.  He rebooted, and now it doesn't respond at
all.  The tower is #20080304[Edit Inv] and is up at the Help
Desk.  

He also left an external drive #20101345[Edit Inv] that
should have a backup of the tower.  

Darryl Thomas
88375
thomasd@wou.edu
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