Service Request Ticket - # 49735

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2013 10:13 AM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090528[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71KTFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:7E:97

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Feb 28, 2013 03:46 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Feb 28, 2013 03:46 PM 
Delivered
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Adam Fyffe Feb 27, 2013 04:57 PM 
Fixed.

Changed out
HDD
RAM
Graphics Card
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Adam Fyffe Feb 27, 2013 12:50 PM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Feb 27, 2013 12:50 PM 
i have computer
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Katie Halvorson Feb 27, 2013 10:17 AM 
Computer can be looked at when Michelle isn't
around.  Door may be closed but not locked.
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Katie Halvorson Feb 27, 2013 10:16 AM 
Priority changed from (3) Priority to (2) High Priority.
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Katie Halvorson Feb 27, 2013 10:16 AM 
Student worker is only available for short amount
of time and they don't have other work for her to do.
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Katie Halvorson Feb 27, 2013 10:13 AM 
contact her 88408
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Katie Halvorson Feb 27, 2013 10:13 AM 
When she got to her computer she had to turn it on
and she got the "no boot device available"
message.  It gives her a couple options to retry
boot that she tried and doesn't work.  She has
also tried restarting her computer a few times. 
She can't get past the error.

Michelle Crauthers is the student worker on this
computer.

mcrauthers08
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