Service Request Ticket - # 49744

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 28, 2013 09:50 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100785[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN
Serial No. HAV504547 Location PDR

Model P8860/DN Hostname apsc1.wou.edu
Notes 140.211.64.16 Metered Pin:3011 PAGEPACK Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:D6:51:86

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Feb 28, 2013 01:01 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Feb 28, 2013 01:01 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Feb 28, 2013 01:01 PM 
Refer to ticket 49639.  Cascade was out today and
they will be back early next week with a slew of
parts to repair the printers.
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Katie Halvorson Feb 28, 2013 09:50 AM 
They have to go over to fix the printer all the
time and there is no actual jam.  The message
keeps popping up and saying there is a jam but
there is no jam.  The upper part of the printer is
popping up while it jams.  There are no jobs that
are completed.
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