Service Request Ticket - # 49745

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 28, 2013 09:55 AM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090781[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 9050dn Printer #Q3723A#ABA
Serial No. JPRC9C90F2 Location PDR

Model Q3723A Hostname buzz.wou.edu
Notes Additional 256MB from P0073732, maintenance repair of Feed Kit LJ 9000/9050from P0079899 May 2011, maint repair- Maintenance Kit from P0081103 June 2011 SR43084, Maint Kit from P0088175 DEC2012 SR49126, MAINT Kit from VISA2012003471 MAY2013 SR50567 Ink/Toner Refill

Wired NIC 00:23:7D:91:F8:F6

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Katie Halvorson Feb 28, 2013 10:07 AM 
Task reassigned to Self Resolved.
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Katie Halvorson Feb 28, 2013 10:07 AM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Feb 28, 2013 10:07 AM 
Called to say someone cleared it and not jamming
anymore.
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Katie Halvorson Feb 28, 2013 09:55 AM 
Buzz printer in AD 101 says there is a jam in the
same spot whenever he tries to print.  No print
jobs are being completed.  Same error every time
and he pulls the jam and then the next paper will jam.
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