Service Request Ticket - # 49760

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2013 10:10 AM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101462[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44ZSJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, TRANSFERRED to new CPU W#20141145 SR59531 MAR2016: Adobe DreamWeaver CS5.5 WIN from P0071871

Wired NIC 78:2B:CB:A6:34:A8

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Mar 04, 2013 03:17 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Mar 04, 2013 03:17 PM 
spyware removed
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Katie Halvorson Mar 04, 2013 12:34 PM 
Called today to check on the status of the ticket.
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Adam Fyffe Mar 04, 2013 08:26 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Mar 01, 2013 10:10 AM 
She was composing an email in Thunderbird and a
message popped up saying her computer is infected.
 She tried to exit out of it and the message kept
popping up.  She tried restarting and all the
messages popped back up when the computer started
back up.  I had her try to open Sophos to run a
scan and it took her to a place to go purchase
something for the anti-virus.  Couldn't get the
Sophos to run.  She has the computer off now and
is available all day till about 3.
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