Service Request Ticket

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Service Request Information

CONTACT	Name	Pagel, Lori	Date	Mar 01, 2013 11:55 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090279 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
	Serial No.	j38h7k1	Location	PDR
	CPU	Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 license from P0071641
	Wired NIC	00:22:19:FA:D8:88
	Wireless NIC	00:24:2C:5B:58:C4
	Bluetooth NIC	00:25:56:D3:C1:BC

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Aug 01, 2013 11:17 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Aug 01, 2013 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Aug 01, 2013 11:17 AM	Called her and she confirmed that she wants it PDR'd. Putting it on the PDR shelf. She said that she was going to make a note that this netbook can no longer be checked out.	Add Attachment
Jared Petersen	Aug 01, 2013 11:12 AM	Dyl has supposedly been working on it. As it stands, the screen does not display anything and it will not connect to an external monitor. Netbook is not under warranty.	Add Attachment
Katie Halvorson	Jul 31, 2013 02:35 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jul 31, 2013 02:35 PM	**This is an email** Hello UCS, I have still not heard any updates regarding this netbook. If it is not repairable we can 'withdraw' it from our checkout system. Thank you. Lori Pagel	Add Attachment
Shandelle Plasker	Jun 28, 2013 10:20 AM	**This is an email** I have still not heard any news about this netbook. Lori Pagel	Add Attachment
Joshua Johnson	May 22, 2013 08:39 AM	**This is an email** I wanted to check in on task #49763. It is a netbook and the screen would not light up. It left here on March 1st and went to UCS. Thanks for any updates on this task. -- Lori Pagel 503-838-8881 Circulation Assistant Hamersly Library Western Oregon University 345 N Monmouth Ave Monmouth OR, 97361 pagell@mail.wou.edu	Add Attachment
Adam Fyffe	Mar 04, 2013 08:12 AM	Task reassigned to Dyl Karbia.	Add Attachment
Adam Fyffe	Mar 04, 2013 08:07 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Mar 01, 2013 05:06 PM	its at my desk	Add Attachment
Katie Halvorson	Mar 01, 2013 11:55 AM	They have had it charged for over 3 hours and when they hit the power button, nothing happens. There is lights on the computer that show it is charging and some other misc things but the screen still never does anything. It always stays dark. No noise coming from the computer as well. Computer is behind check out desk. B 11 is the computer	Add Attachment