Service Request Ticket - # 49771

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2013 07:55 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080599[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 6C23TH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, Dreamweaver CS3 on P0062912 10-2007 moved from W#20030545, Adobe Acrobat Pro v7 from P0058744 moved from W#20030545

Wired NIC 00:21:70:48:B5:FF

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Mar 15, 2013 02:07 PM 
Task reassigned to Michael Ellis.
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Michael Ellis Mar 15, 2013 02:07 PM 
Status changed from (1) Pending to (5) Completed
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Michael Ellis Mar 15, 2013 02:07 PM 
Megan and I went over, and installed Java 6u35,
and changed her desktop icon (so it didn't use
Chrome).
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Adam Fyffe Mar 05, 2013 03:16 PM 
Sent email describing how to fix another way
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Adam Fyffe Mar 04, 2013 08:36 AM 
Sent email on how to fix issue
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Adam Fyffe Mar 04, 2013 08:36 AM 
Task reassigned to Adam Fyffe.
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Joshua Johnson Mar 04, 2013 07:55 AM 
****This is an email****

Hello:

RE:  Banner Icon access in WOU Portal

diehmd@wou.edu  -- my banner thing is gone!  Help.

I am out of the office until March 13 and was
going to try to access banner while I was out --
where is it?  I need it.  I still have the icon on
my cpu ((20080599).  Also, when I return to
Oregon, I need to get Banner on my office laptop
-- it's gone there too.  What did I do?  I'm so
sorry.  I'm taking laptop with me.  It is #20091092[Edit Inv].

Thank you,
Debbie

-- 
Deborah Diehm
Asst. to the Vice Pres. for Student Affairs/NSE
Coordinator
Western Oregon University
WUC203, diehmd@wou.edu
503.838.8423
FAX: 503.838.8511

"Just keep swimming."  Dory, Finding Nemo
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