Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Nail, Ike	Date	Mar 04, 2013 01:34 PM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100665 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7M4DH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025
	Wired NIC	C8:2A:14:1A:36:1C
	Wireless NIC	E0:F8:47:2D:7D:3A
	Bluetooth NIC	E0:F8:47:2D:7D:3B

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	grovest@wou.edu	88920

Tracking

Entered by	Date	Memo
Tom Groves			Email Public
Entered by	Date	Memo
Tom Groves	Apr 04, 2013 11:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tom Groves	Apr 04, 2013 11:26 AM	I'm going to visit the office. I'll close this ticket and create a new one if we need a wiring technician.	Add Attachment
Andrew Gandara	Apr 04, 2013 11:21 AM	Task reassigned to Tom Groves.	Add Attachment
Andrew Gandara	Apr 04, 2013 11:21 AM	**This is an email** Ike, I'm glad to hear that your computer is running smoother. I don't know much about the voicemail or phone system. However, I will send the request over to Tom who is our telecom expert. He should be able to help you out with any voicemail issues.	Add Attachment
Andrew Gandara	Apr 04, 2013 11:17 AM	**This is an email** Andrew, The speed seems to have righted itself. I think I had some programs running without knowing it. Leaving it off overnight seems to have helped. I do still have issues with voicemail, however. Listening to messages is clear on the hand set, but when I try to listen on the speaker they break up so badly that i cannot understand them. My telephone itself has been replaced and the connection seems good for all other uses. Any thoughts? Ike	Add Attachment
Andrew Gandara	Apr 02, 2013 01:43 PM	**This is an outgoing email** Hi Ike, I need some additional information regarding service request #49779 Description: MAC laptop running slow I was wondering if you were still having a problem with your laptop running slow? Thanks, - Andrew Gandara	Add Attachment Public
Andrew Gandara	Apr 02, 2013 01:43 PM	Left VM	Add Attachment
Adam Fyffe	Mar 25, 2013 03:16 PM	Left VM	Add Attachment
Jared Petersen	Mar 21, 2013 08:26 AM	Left VM	Add Attachment Public
Dyl Karbia	Mar 15, 2013 09:18 AM	Left VM	Add Attachment
Dyl Karbia	Mar 11, 2013 10:07 AM	Left VM	Add Attachment
Lexie Widmer	Mar 04, 2013 01:34 PM	Every program/process runs slow, from rebooting to opening programs. Is there some way this can be improved? He is here today until 5, and Wednesday till 5.	Add Attachment