Service Request Ticket - # 49782

Service Request Information

CONTACT Name Caceda, Carmen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2013 02:09 PM
Department College of Education Phone 88409
Location Email cacedac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091448[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W80222N7ATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 2008 from P0075359

Wired NIC C4:2C:03:02:92:6B


Wireless NIC D8:A2:5E:8D:6F:CA


Bluetooth NIC 58:B0:35:99:52:D5

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Mar 06, 2013 01:06 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Mar 06, 2013 01:06 PM 
all hooked up, printer runs fine
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Adam Fyffe Mar 06, 2013 09:05 AM 
will stop by between 12-2
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Adam Fyffe Mar 06, 2013 08:23 AM 
Left VM
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Adam Fyffe Mar 04, 2013 03:43 PM 
Task reassigned to Adam Fyffe.
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Lexie Widmer Mar 04, 2013 02:11 PM 
She would also like someone to just take a look at
the printer to see if it needs a tune-up or
something.  It's not broken, but she worries that
it might in the near future as it is old and it
hasn't been worked on since 2009.
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Lexie Widmer Mar 04, 2013 02:09 PM 
Computer belongs to Bilingual Program.  She would
like her computer to be set up to conncet to her
printer and monitor.  

The computer is 20091448[Edit Inv].  The monitor is
20081152[Edit Inv].  The printer is 20081035[Edit Inv].  All are in ED
109.  

Cell phone is 210-289-8632.

She is here until 4 today.  Otherwise, she is in
and out.
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