Service Request Ticket

Service Request Information

CONTACT	Name	Baltzley, Michael	Date	Mar 04, 2013 03:34 PM
	Department	Natural Science Division	Phone	88832
	Location		Email	baltzlem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071107 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 Minitower 2.40GHz, 8M, 1066MHz
	Serial No.	39THDG1	Location	PDR
	CPU	Intel Quad Q6600(2.4GHz,8M,1066)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066182 installed as Office Pro 2003

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Katie Halvorson	Mar 04, 2013 03:47 PM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Mar 04, 2013 03:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Mar 04, 2013 03:47 PM	he came back to computer and was able to get around it. It is now working.	Add Attachment
Katie Halvorson	Mar 04, 2013 03:35 PM	Lab room is open 8-5 and then locks.	Add Attachment
Katie Halvorson	Mar 04, 2013 03:34 PM	Trying to open LAS V4.1 on the instructor station in NS202. When he opens it says version license is not correct and he believes it was put on last term so the license shouldn't be up on it. He would be the first one to use it so he thinks it hasn't been set up all the way.	Add Attachment