Service Request Ticket

Service Request Information

CONTACT	Name	Caligure, Lacey	Date	Mar 04, 2013 03:43 PM
	Department	Creative Arts/Music	Phone	88275
	Location		Email	lcaligu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101050 (opens in a new window)	Bldg/Room	SH 102
	Service Tag		Description	HP LaserJet 5200dtn Printer #Q7546A#ABA
	Serial No.	CNGXC25727	Location	Smith Hall
	Model	Q7546A	Hostname
	Notes	¿ Up to 35 pages per minute ¿ First page out in 10 seconds ¿ Automatic two-sided printing, networking ¿ Two additional 250- and 500-sheet input trays Paper size: Letter, letter rotated, legal, executive, statement, 8.5 x 13 in, 11 x 17 in, 12 x 18 in, envelopes (No.10, Monarch, DL) Duty Cycle: 65000 pages per month IP:140.211.118.69	Ink/Toner Refill	printer-ellington.wou.edu
	Wired NIC	98:4B:E1:3C:E5:F0

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 05, 2013 11:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Mar 05, 2013 11:30 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 05, 2013 11:30 AM	Replaced the ink, let Lacey know to call us if she gets the error message again so we can go over there to check it out. Otherwise the printer is currently working with no issues.	Add Attachment
Katie Halvorson	Mar 04, 2013 03:43 PM	People will try to print to the printer and it gives a numbered error and says to restart. They restart the printer and then reprint and sometimes it goes through and then sometimes it never makes it back. She has been getting the message for over a week now to restart the printer. Sometimes the print jobs work and sometimes they never make it. Ellington is the name of the printer and it is in SH102	Add Attachment