Service Request Ticket

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Mar 04, 2013 04:29 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110029 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5SWG4R1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	5SWG4R1	Location	Loaner shelf
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:66:C5:7A
	Wireless NIC	A0:88:B4:B0:51:D4
	Bluetooth NIC	D0:DF:9A:3C:85:48

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Nicole Crane	Oct 03, 2013 04:17 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Nicole Crane	Oct 03, 2013 04:17 PM	She called to say close it	Add Attachment
Katie Halvorson	Oct 03, 2013 01:53 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katie Halvorson	Oct 03, 2013 01:53 PM	Called and left a VM asking if this was still an issue.	Add Attachment
Lori Burgeson	Mar 05, 2013 09:21 AM	Also, their info desk needs to let users know that the wireless toggle switch needs to be in the on position when logging on after taking the laptop with them	Add Attachment
Lori Burgeson	Mar 05, 2013 09:18 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Mar 05, 2013 09:18 AM	Please call Angie. Ask her if she is having students login hard-wired into the network before they leave the information desk. Students have to cache their login credentials before they can take it and use it wirelessly or off campus.	Add Attachment
Katie Halvorson	Mar 04, 2013 04:39 PM	computer was restarted and updated and charged.	Add Attachment
Katie Halvorson	Mar 04, 2013 04:29 PM	**This is an email** Every student who has tried to log in it gives them the same error message. Weird huh	Add Attachment
Katie Halvorson	Mar 04, 2013 04:29 PM	**This is an email** Greetings, Laptop 20110029 says ¿no log in server available¿ when students try to log into it. I don¿t have any problems logging into it. I have taken it out of commission until you have a chance to come over and fix it. Thanks!	Add Attachment