Service Request Ticket - # 49791

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2013 09:35 AM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090151[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFK2CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:32:2C:E0

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Mar 05, 2013 03:28 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Mar 05, 2013 03:28 PM 
Computer is back in production. Performed a
successful test print.
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Lori Burgeson Mar 05, 2013 11:21 AM 
Task reassigned to Lori Burgeson.
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Hannah Arriola Mar 05, 2013 09:35 AM 
Computer C2 will not connect to printers 
specifically in the APSC lab, it will however 
connect to other printers on campus. It give the 
error code of "no printers available" and "error 
code: 000000xbc4"
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