Service Request Ticket - # 49794

Service Request Information

CONTACT Name Thomas, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2013 10:29 AM
Department The Research Institute Phone 5413460593
Location Email thomasc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090460[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description Apple MacBook Pro, 13-inch, aluminum, 2.53GHz
Serial No. SW8939C3466E Location Tri-Eugene MAC laptop(shared)

CPU Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)


OS Unknown Software includes:Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office Mac 2008 License from P0072370, Adobe Photoshop Elements WIN/MAC license from P0083411, Adobe Captivate v5 MAC from P0078636 transfer from W#20070615 JAN2012 per Don Hood

Wired NIC 00:26:BB:53:91:F4


Wireless NIC 00:26:BB:0F:A3:3B


Bluetooth NIC 00:26:08:D9:B9:BB

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Mar 18, 2013 10:09 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Mar 18, 2013 10:09 AM 
She typed in her username and it worked.
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Andrew Gandara Mar 18, 2013 10:08 AM 
Task reassigned to Andrew Gandara.
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Lexie Widmer Mar 06, 2013 11:47 AM 
****This is an email****
This computer (20090460) continues to ask for
keychain log-in password and will not update Adobe
Software
Don Hood is away from the office this week and
effective March 31st will no longer be working at WOU 

Can you call me tomorrow morning between 9 and
11:30 to help with this issue

Thanks
Cathy

541-346-0593
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Joshua Johnson Mar 05, 2013 10:29 AM 
****This is an email****
We are unable to complete software updates on this
computer  --- error message asking for system admin

Can you please help

Thanks
Cathy Thomas
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