Service Request Ticket - # 49801

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2013 03:56 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090119[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFM2CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Linux Software MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6B:DF

TECHS Submitted by Juliette Sprague Contact jsprague11@mail.wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Mar 11, 2013 08:52 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Mar 11, 2013 08:52 AM 
Lab attendant said that B1 was the only computer
not connecting to the printers.

Said others work fine.
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Adam Fyffe Mar 11, 2013 08:26 AM 
Task reassigned to Adam Fyffe.
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Juliette Sprague Mar 05, 2013 03:56 PM 
Network cables appear to be fine, and switching
user does not resolve problem. Nothing seems
visibly wrong but computer displays an error
message saying that it was unable to connect when
either APSC printer is selected.
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