Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Mar 05, 2013 03:57 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20100160 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell 22inch P2210PLHD Flat Panel and stand
	Serial No.	CN0FP04F728722ATD01S	Location	PDR

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Mar 14, 2013 06:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Mar 14, 2013 06:44 AM	Graphics card was replaced and computer put back into library. All works well again.	Add Attachment
Lori Burgeson	Mar 12, 2013 01:03 PM	Replaced monitor with new one. Now waiting for graphics card to come in from Dell	Add Attachment
Lori Burgeson	Mar 12, 2013 11:59 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Mar 12, 2013 11:40 AM	HL Ref# 24	Add Attachment
Lori Burgeson	Mar 12, 2013 11:40 AM	Connected to computer 20100128	Add Attachment
Andrew Gandara	Mar 11, 2013 10:08 AM	Task reassigned to Dyl Karbia.	Add Attachment
Laven Voth	Mar 06, 2013 04:24 PM	Monitor needs to be warrantied	Add Attachment
Dyl Karbia	Mar 06, 2013 10:44 AM	I check the machine at the library that is "entering power save mode" I change the splitter, DVI cable,change the setting of the monitor.But it still give the same problem.	Add Attachment
Lexie Widmer	Mar 05, 2013 03:57 PM	Info Desk 88418	Add Attachment
Lexie Widmer	Mar 05, 2013 03:57 PM	They've powercycled the monitor, unplugged it and made sure the cables are connected. Each time the screen displays "entering into a power save mode." It is on the first floor, on the west side.	Add Attachment