Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 06, 2013 02:07 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110641 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9FCTBS1	Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	9FCTBS1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Unknown	Software	Microsoft Office Pro Plus 2010 from P0084563 installed as Office Pro Plus 2007, SAM BROADCASTER DJ seat license from VISA2011002920
	Wired NIC	D4:BE:D9:21:DC:EE
	Wireless NIC	8C:70:5A:04:2E:2C
	Bluetooth NIC	9C:B7:0D:54:64:34

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Apr 09, 2013 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Apr 09, 2013 03:19 PM	Installed and activated the key.	Add Attachment
Andrew Gandara	Apr 09, 2013 01:49 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Apr 08, 2013 02:27 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Gandara	Apr 02, 2013 01:40 PM	Left VM	Add Attachment
Andrew Gandara	Mar 18, 2013 03:52 PM	Task reassigned to Andrew Gandara.	Add Attachment
Lexie Widmer	Mar 18, 2013 01:28 PM	It is in WUC 106A, Student Media.	Add Attachment
Katie Halvorson	Mar 18, 2013 12:50 PM	The equipment is in a silver case for when someone can come by.	Add Attachment
Andrew Gandara	Mar 18, 2013 08:20 AM	Left VM	Add Attachment
Lexie Widmer	Mar 06, 2013 02:08 PM	It was supposed to be installed when they gave it to him.	Add Attachment
Lexie Widmer	Mar 06, 2013 02:07 PM	Omeno Katze V00299140 88900 He would like the Sam Broadcaster program installed on the portable computer for KWOU 20110641.	Add Attachment