Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Mar 06, 2013 04:07 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110029 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5SWG4R1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	5SWG4R1	Location	Loaner shelf
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:66:C5:7A
	Wireless NIC	A0:88:B4:B0:51:D4
	Bluetooth NIC	D0:DF:9A:3C:85:48

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Mar 15, 2013 02:46 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Mar 15, 2013 02:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Mar 14, 2013 04:04 PM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Fyffe	Mar 12, 2013 04:35 PM	seems like a hardware issue all drivers/firmware are updated and it sees connections but wont accept them, says reset router...	Add Attachment
Adam Fyffe	Mar 11, 2013 03:21 PM	i have laptop	Add Attachment
Adam Fyffe	Mar 11, 2013 08:26 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	Mar 06, 2013 04:29 PM	**This is an email** I work 9am ¿ 6pm Monday ¿ Friday	Add Attachment
Lexie Widmer	Mar 06, 2013 04:07 PM	**This is an email** Greetings, Laptop 20110029 is not connecting to the wireless. I have tried hard wiring it and resetting wou secure. It still doesn¿t work. Angie Barry Office Coordinator Student Leadership & Activities 503.838.8064 phone	Add Attachment