Service Request Ticket - # 49830

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2013 10:29 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110673[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 1Y39NS1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 1Y39NS1 Location Going to PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007

Wired NIC 18:03:73:17:3A:2D

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Mar 11, 2013 03:22 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Mar 11, 2013 03:22 PM 
dropped off
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Adam Fyffe Mar 11, 2013 08:24 AM 
imaged and working with banner, ready to be put back
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Jared Petersen Mar 08, 2013 02:46 PM 
Task reassigned to Adam Fyffe.
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Jared Petersen Mar 08, 2013 02:46 PM 
Uninstalled Java 7 and made sure the Firefox add-ons were 
enabled/disabled properly. Still won't work.
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Adam Fyffe Mar 08, 2013 02:10 PM 
Task reassigned to Jared Petersen.
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Adam Fyffe Mar 08, 2013 12:12 PM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Mar 08, 2013 10:29 AM 
****This is an email****
Yep it says jinitiator too low
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Katie Halvorson Mar 08, 2013 10:29 AM 
****This is an email****
Greetings,

 

I cannot get into banner. It says I need Oracle
Java 1.1.8.2 or higher to open banner. I have
tried doing the free download but sophos
quarantines it. I really need to be able to get
into banner. Can you please send someone over to
help with this?

 

Angie Barry

Office Coordinator

Student Leadership & Activities

503.838.8064 phone

503.838.8427 fax

Please consider your environmental responsibility
before printing this email.
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