Service Request Ticket - # 49831

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2013 10:40 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20050249[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet 4250dtn #TB372ll/a
Serial No. CNDXC21440 Location PDR

Model #TB37211/a Hostname itc104.wou.edu
Notes IP: 140.211.114.77 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:13:21:26:A6:28

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Mar 21, 2013 05:32 PM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Mar 21, 2013 05:32 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Mar 21, 2013 05:32 PM 
Fixed sensor in tray 2, working
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Adam Fyffe Mar 11, 2013 09:17 AM 
Task reassigned to Lori Burgeson.
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Adam Fyffe Mar 11, 2013 09:17 AM 
Took printer apart and couldn't find a jam. 
Nothing looks wrong inside the machine except its
really dirty inside near toner and also behind
near fuser.
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Adam Fyffe Mar 11, 2013 08:15 AM 
Task reassigned to Adam Fyffe.
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Ryan Driver Mar 08, 2013 11:13 AM 
Task reassigned to UCS Tech.
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Ryan Driver Mar 08, 2013 11:13 AM 
Single cartridge printer, so replaced all of all 
colors.

No jam discovered, but jam error remains.
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Katie Halvorson Mar 08, 2013 10:40 AM 
Needs some of all colors.

Printer is also not printing.  Printer says jam in
tray two.  No print jobs are going through.
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