Service Request Ticket

Service Request Information

CONTACT	Name	McGlade, Michael	Date	Mar 08, 2013 10:49 AM
	Department	Social Science	Phone	88381
	Location		Email	mcgladm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100756 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	B1XG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246
	Wired NIC	5C:26:0A:3F:B4:52
	Wireless NIC	58:94:6B:FD:23:70
	Bluetooth NIC	1C:65:9D:F5:50:F5

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 26, 2013 04:03 PM	Task reassigned to Self Resolved.	Add Attachment
Dyl Karbia	Apr 26, 2013 04:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 17, 2013 02:13 PM	Left VM	Add Attachment
Katie Halvorson	Apr 04, 2013 09:50 AM	all day Tuesday and Wednesday the computer will be available.	Add Attachment
Dyl Karbia	Apr 03, 2013 02:09 PM	Left VM	Add Attachment
Jared Petersen	Apr 02, 2013 08:18 AM	Called, wants admin rights. Said he will have someone let us in to office today/tomorrow. Will be in office tomorrow in late afternoon.	Add Attachment
Dyl Karbia	Apr 01, 2013 10:09 AM	Left VM	Add Attachment
Dyl Karbia	Mar 18, 2013 08:39 AM	Left VM	Add Attachment
Adam Fyffe	Mar 18, 2013 08:25 AM	Task reassigned to Dyl Karbia.	Add Attachment
Andrew Gandara	Mar 14, 2013 12:43 PM	Left VM	Add Attachment
Dyl Karbia	Mar 13, 2013 08:20 AM	Left VM	Add Attachment
Dyl Karbia	Mar 11, 2013 08:30 AM	Left VM	Add Attachment
Katie Halvorson	Mar 08, 2013 10:49 AM	He is not around campus today	Add Attachment
Katie Halvorson	Mar 08, 2013 10:49 AM	Trying to download something from a DVD and says he needs admin rights. He would like those added.	Add Attachment