Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Barry, Angie	Date	Mar 08, 2013 11:28 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070075 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A
	Serial No.	CNRXJ99800	Location	PDR
	Model	Q5409A	Hostname	zippy.wou.edu
	Notes	duplexing three trays PRINTER MAINT: HP LJ 4350DTN Maint Kit #Q5421A0-OEM-B P0097152 SR56500 IP:140.211.118.36; PRINT MAINT: HP 4350 Fuser Maintenance Kit #Q5421A, VISA2016005811, OCT2016, SR61735	Ink/Toner Refill
	Wired NIC	00:1A:4B:14:A6:DE

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Mar 18, 2013 01:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Mar 18, 2013 01:43 PM	fuser has smudges on the inside of it on a roller that wont come off. she is going to order a maintenance kit.	Add Attachment
Lexie Widmer	Mar 15, 2013 04:30 PM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	Mar 15, 2013 04:30 PM	WUC 210	Add Attachment
Lexie Widmer	Mar 15, 2013 04:30 PM	**This is an email** This printer is located in my office. Angie Barry Office Coordinator Student Leadership & Activities	Add Attachment
Lexie Widmer	Mar 15, 2013 04:09 PM	Left VM.	Add Attachment
Adam Fyffe	Mar 14, 2013 04:04 PM	Task reassigned to Lexie Widmer.	Add Attachment
Adam Fyffe	Mar 14, 2013 04:04 PM	where is zippy located???	Add Attachment
Lexie Widmer	Mar 14, 2013 03:39 PM	She called, the printer name is Zippy.	Add Attachment
Adam Fyffe	Mar 14, 2013 03:22 PM	went by today but she wasnt there. I think the WOU# for the printer is wrong	Add Attachment
Katie Halvorson	Mar 14, 2013 09:04 AM	the last one is supposed to be posted in 49871. My mistake.	Add Attachment
Katie Halvorson	Mar 14, 2013 09:04 AM	**This is an email** I was told someone was on the way to look at my computer. I literally can't do my job until this is fixed. Can you tell me when someone will be here? Angie Barry	Add Attachment
Katie Halvorson	Mar 14, 2013 09:03 AM	I let her know it was still open and that I would update with her email.	Add Attachment
Katie Halvorson	Mar 14, 2013 09:03 AM	**This is an email** Why was this closed? This printer still has a black streak down the middle of the print jobs.	Add Attachment
Adam Fyffe	Mar 13, 2013 03:27 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Adam Fyffe	Mar 13, 2013 02:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Mar 13, 2013 02:57 PM	After it was cleaned its working better now	Add Attachment
Adam Fyffe	Mar 13, 2013 08:27 AM	No one at SEP knew which printer it was or where it was at. Ill go back when Angie gets back.	Add Attachment
Adam Fyffe	Mar 08, 2013 12:15 PM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Mar 08, 2013 11:28 AM	**This is an email** Greetings, Our printer keeps printing a black streak down the middle of the page. I have done a cleaning 3 times and it hasn¿t helped. The WOU number is 20070075 Angie Barry Office Coordinator Student Leadership & Activities 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment