Service Request Ticket

Service Request Information

CONTACT	Name	Caceda, Carmen	Date	Mar 11, 2013 02:52 PM
	Department	College of Education	Phone	88409
	Location		Email	cacedac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091448 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
	Serial No.	W80222N7ATP	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 2008 from P0075359
	Wired NIC	C4:2C:03:02:92:6B
	Wireless NIC	D8:A2:5E:8D:6F:CA
	Bluetooth NIC	58:B0:35:99:52:D5

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Mar 14, 2013 03:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Mar 14, 2013 03:21 PM	she is now an admin	Add Attachment
Adam Fyffe	Mar 12, 2013 04:45 PM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	Mar 11, 2013 02:53 PM	She tried entering her username and password into the admin pop window, but it didn't work.	Add Attachment
Lexie Widmer	Mar 11, 2013 02:52 PM	She needs admin rights to her computer. She's trying to install Dropbox and some other programs. She needs it also for her Ipad (she couldn't get the case off to figure out the wou number). Cell 210-289-8632 cacedac@wou.edu The second floor main ED offices have a key for her office so a tech can come at anytime.	Add Attachment