Service Request Ticket

Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Mar 11, 2013 03:11 PM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090116 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFL2CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Linux	Software	Upgraded Microsoft Office Windows 8 Pro installed as Win 7 Pro from P0087874 DEC 2012, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6A:A3

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Lori Burgeson	May 02, 2013 10:25 AM	Task reassigned to Jared Petersen.	Add Attachment
Lori Burgeson	May 02, 2013 10:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	May 02, 2013 10:25 AM	Computer wasn't adding printers at all so I deleted all of the print drivers and stopped and started the spool. I was able to add printers and print to them just fine after that.	Add Attachment
Adam Fyffe	Mar 15, 2013 03:36 PM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Fyffe	Mar 15, 2013 03:36 PM	still not adding printers, not sure how to continue	Add Attachment
Adam Fyffe	Mar 13, 2013 03:12 PM	deleted print management drivers, force group update and restarted. will check on it when its free	Add Attachment
Adam Fyffe	Mar 11, 2013 03:33 PM	there were people in there when i went over	Add Attachment
Adam Fyffe	Mar 11, 2013 03:33 PM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	Mar 11, 2013 03:11 PM	It will only map to 4 of the printers on bart, but none on krusty. It can map to Ref, RefWest, Ref Color, and Color West. Restarting does not work.	Add Attachment