Service Request Ticket - # 49851

Service Request Information

CONTACT Name Thomas, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2013 08:54 AM
Department The Research Institute Phone 5413460593
Location Email thomasc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091534[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description Apple MacBook Pro, 15-inch, aluminum #Z0J6
Serial No. W80240XVAGZ Location Cathy Thomas

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office 2008 for MAC from P0075469, Adobe Design Std CS5.5 MAC from P0072550, Filemaker Pro license on Maint(current v12) from P0080905. SPSS Statistics v.20 Std Auth user from P0084830 renewed on P0097583(expires MAY2016),

Wired NIC C4:2C:03:0C:9C:02


Wireless NIC 90:27:E4:F1:AA:61


Bluetooth NIC 90:27:E4:F1:9A:48

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Mar 18, 2013 10:22 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Mar 18, 2013 10:22 AM 
Remoted in and enabled "Create mobile login at login".
Works now.
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Andrew Gandara Mar 18, 2013 10:08 AM 
Task reassigned to Andrew Gandara.
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Joshua Johnson Mar 12, 2013 08:54 AM 
In early January my laptop was wiped clear and
renewed however it will not allow me to login
without having a direct connection to the network,
making it a useless laptop
PLEASE HELP
I am at work until noon on Monday  thru Thursday
Thanks
Cathy

541-346-0593
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