Service Request Ticket - # 49852

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2013 08:57 AM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090830[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB870178 Location PDR

Model P3600 Hostname train.wou.edu
Notes printer Maint-Phaser 3600 Fuser unit from VISA2012003320 APRIL2013 on SR49852 Ink/Toner Refill

Wired NIC 00:00:AA:BD:BC:21

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Apr 03, 2013 09:21 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Apr 03, 2013 09:21 AM 
Fuser was replaced and test prints were
successful.  No squealing was present during prints
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Lori Burgeson Mar 19, 2013 07:19 AM 
PR #: 6887

Fuser has been ordered
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Adam Fyffe Mar 18, 2013 01:42 PM 
Task reassigned to Lori Burgeson.
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Adam Fyffe Mar 18, 2013 01:42 PM 
sound is coming from fuser, probably needs to
replace it.  gets worse when it prints more
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Adam Fyffe Mar 18, 2013 08:24 AM 
Task reassigned to Adam Fyffe.
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Joshua Johnson Mar 12, 2013 08:57 AM 
The printer that is up in Teaching Researching is
making loud squalling noises. They are able to
print, but it is making loud noises and it is
getting louder the more they print.

The printer is located in 224.

88808
gansonn@wou.edu
TODD 204
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