Service Request Ticket

Service Request Information

CONTACT	Name	Lindsay, Lynne	Date	Mar 14, 2013 04:02 PM
	Department	College of Education	Phone	88272
	Location		Email	lindsayl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070563 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	BZ0GP11	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7A:E5:8E

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Mar 15, 2013 10:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Mar 15, 2013 10:57 AM	Used a setupconfig removal tool. It was because she was using an inkjet 1300 printer that corrupted the config file.	Add Attachment
Andrew Gandara	Mar 15, 2013 09:10 AM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Mar 15, 2013 09:10 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Benjamin Arriola	Mar 15, 2013 08:59 AM	She is now getting a set config application error, it is forcing her to close and restart computer. The error comes up after about 5 minutes of being on the computer. The error pops up on the windows home screen, doesn't matter what program she is running.	Add Attachment
Adam Fyffe	Mar 14, 2013 05:03 PM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Mar 14, 2013 05:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Mar 14, 2013 05:03 PM	uninstalled java7	Add Attachment
Lexie Widmer	Mar 14, 2013 04:02 PM	She is available till 5 today, and tomorrow from 8:30-5:30.	Add Attachment