Service Request Ticket

Service Request Information

CONTACT	Name	McMahan, Ethan	Date	Mar 15, 2013 11:20 AM
	Department	Behavioral Sciences Division	Phone	88634
	Location		Email	mcmahane@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100180 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	49C9NM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007, HLM 7 WIN license from VISA2012003381
	Wired NIC	B8:AC:6F:8C:05:15

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Mar 18, 2013 02:45 PM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Mar 18, 2013 02:45 PM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Mar 18, 2013 02:45 PM	PSU was replaced and machine was delivered	Add Attachment
Laven Voth	Mar 15, 2013 01:30 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Mar 15, 2013 01:30 PM	dead PSU. Megan is ordering a new one. Replaced with a Loaner	Add Attachment
Katie Halvorson	Mar 15, 2013 11:25 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Mar 15, 2013 11:25 AM	It is his only way to get anything done and he needs it working for finals/grading asap.	Add Attachment
Katie Halvorson	Mar 15, 2013 11:21 AM	He is around till 4.	Add Attachment
Katie Halvorson	Mar 15, 2013 11:20 AM	Everything is plugged into the wall. I had him check the back of the tower to see if green light was on. It is off and the computer is plugged in correctly. There is no power to the computer.	Add Attachment