Service Request Ticket

Service Request Information

CONTACT	Name	Lerum, Wilburta	Date	Mar 15, 2013 02:07 PM
	Department	Student Engagement	Phone	88655
	Location		Email	lerumw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110683 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	1YDCNS1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	1YDCNS1	Location	on loaner shelf
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007
	Wired NIC	18:03:73:17:47:BF

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Mar 15, 2013 03:36 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Mar 15, 2013 03:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Mar 15, 2013 03:36 PM	Uninstalled and updated the IE Java runtime.	Add Attachment
Laven Voth	Mar 15, 2013 03:23 PM	Disregard all below, updated wrong ticket.	Add Attachment
Adam Fyffe	Mar 15, 2013 03:22 PM	disregard last entry	Add Attachment
Laven Voth	Mar 15, 2013 03:10 PM	Megan and I tried to uninstall it, and we did not find a Java 7 install. She was not there for us to check her plugins, but we suspect that the Java plugin is disabled.	Add Attachment
Katie Halvorson	Mar 15, 2013 02:07 PM	She got the message j initiator too low when she updated her Java and now Banner won't let her in. She is around till 5 today and Monday all day	Add Attachment