Service Request Ticket - # 49887

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2013 10:13 AM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081046[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. 5Ck75j1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070415, Adobe Acrobat Pro9 from P0071944, SmartDraw 2012 UPG from VISA2011002723(primary install may share with laptopW#20090458), Microsoft WIN 7 Pro upgrade from P0083124, Adobe Acrobat ProXI(v.11) from P0090339

Wired NIC 00:24:E8:0F:69:47

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 05, 2013 12:46 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 05, 2013 12:46 PM 
I spoke with Andrew regarding this task and he
give me several idea. I reinstalled office 2007
because it wasn't working fine. After doing this I
enter the print management setting and uninstalled
the driver on the machine and reinstall the
printer on the machine. Now it work fine.
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Dyl Karbia Apr 05, 2013 12:46 PM 
Task reassigned to Dyl Karbia.
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Lori Burgeson Apr 04, 2013 11:08 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Apr 04, 2013 10:30 AM 
Called to check on status.
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Adam Fyffe Mar 18, 2013 02:26 PM 
Task reassigned to Lori Burgeson.
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Adam Fyffe Mar 18, 2013 02:26 PM 
I looked up causes and it said to update windows.

It had about 51 updates so I updated them after
reinstalling the drivers many times and restarting
the computer and deleting print management
drivers.  Im out of things I can do for this.  

Do you have any suggestions?
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Adam Fyffe Mar 18, 2013 11:53 AM 
Task reassigned to Adam Fyffe.
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Nicole Crane Mar 18, 2013 10:14 AM 
The computer is in TODD 202, by the window.
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Nicole Crane Mar 18, 2013 10:13 AM 
When is tries to print in Word it gives her an 
error. Saying that "word can encountered a 
problem". 

If she tries to print in other applications it 
says "An unknown error has occured while printing"

-Restart did not help
-She has never been able to print from this 
computer
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