Service Request Ticket

Service Request Information

CONTACT	Name	Baumgartner, Erin	Date	Mar 18, 2013 01:21 PM
	Department	VP Academic Affairs/Provost	Phone	88348
	Location		Email	baumgare@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080409 (opens in a new window)	Bldg/Room	NS 117
	Service Tag		Description	HP OfficeJet Pro L7590 All-in-One printer #CB821A#ABA
	Serial No.	SMY84C230M4	Location	Erin Baumgartner
	Model	CB821A	Hostname
	Notes	Ethernet and faz/scan functions not supported by UCS, hook up via USB only for printing and hand over software to end user	Ink/Toner Refill
	Wired NIC	00:1F:29:71:D0:C2

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Mar 20, 2013 03:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Mar 20, 2013 03:54 PM	She is going to order a new printer because she dosnt want this one anymore	Add Attachment
Adam Fyffe	Mar 20, 2013 03:30 PM	Printer has bent metal in it from the jam. I have it now to look over damage	Add Attachment
Joshua Johnson	Mar 20, 2013 09:01 AM	She will be in the office until about 11 and from 2-4	Add Attachment
Adam Fyffe	Mar 19, 2013 04:38 PM	Left VM for tomorrow	Add Attachment
Adam Fyffe	Mar 19, 2013 04:21 PM	wasnt there when I went by, Ill call and go tomorrow	Add Attachment
Adam Fyffe	Mar 18, 2013 01:44 PM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	Mar 18, 2013 01:21 PM	*It is 5 years old.	Add Attachment
Lexie Widmer	Mar 18, 2013 01:21 PM	This ia a local printer in her office NS 117. It is 5 years. She was printing an envelope and there was a paper jam. She cleared it, and then there was a carriage jam. She suspects a mechanical error. She is available all tomorrow afternoon, and all day on Wednesday.	Add Attachment