Service Request Ticket

Service Request Information

CONTACT	Name	Cotton, Dustin	Date	Mar 18, 2013 04:50 PM
	Department	Human Resources	Phone	88125
	Location		Email	cottond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091324 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Inspiron XPS M1330 laptop, 2.4GHz,800MHz,3MB
	Serial No.	3FKQRG1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F5:8B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Apr 01, 2013 09:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Mar 19, 2013 11:51 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Mar 19, 2013 11:51 AM	Installed the Ram. Doing the win7 on firday.	Add Attachment
Tricia Flaherty	Mar 18, 2013 04:50 PM	He has been having slowness issues and wanted to upgrade his ram to see if that will help, but he hasn't moved to WIN 7 yet as there was intially issues with BiQuery and check printing but he believes that those have been resolved and Brandon in there office uses Check printing and is on WIN 7 now. He believes that it is using WIN 7 XP mode to make that happen and both those items are a necessity to him. The RAM will be on bookshelf with invoice	Add Attachment