Service Request Ticket - # 49908

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2013 10:08 AM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090176[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFL3CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6A:EC

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Mar 19, 2013 04:22 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Mar 19, 2013 04:22 PM 
connected, deleted drivers out of print management
and reinstalled them
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Adam Fyffe Mar 19, 2013 02:59 PM 
Task reassigned to Adam Fyffe.
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Hannah Arriola Mar 19, 2013 10:08 AM 
Student is trying to print from computer in Ed 
111 but the computer is not connecting to 
printer, the error messages says the port is 
unknown
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