Service Request Ticket - # 49914

Service Request Information

CONTACT Name Hinzman, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2013 02:20 PM
Department Student Success & Advising Office Phone 89354
Location Email hinzmanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101139[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55QTFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:94:9F

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Laven Voth Mar 20, 2013 03:17 PM 
Task reassigned to Self Resolved.
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Laven Voth Mar 20, 2013 03:17 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Mar 19, 2013 02:20 PM 
88532
APSC 408

She left her portal page and email open.  It was
timed out when she came back.  She logged back
into Portal, but she can't get back into her email.  

She's restarted the computer, cleared the
cache/browsing, reset her pawprint password,
updated Firefox.  It works in another browser, but
she would really like to use Firefox.
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