Service Request Ticket

Service Request Information

CONTACT	Name	Hoffman, Kim	Date	Mar 20, 2013 10:23 AM
	Department	Creative Arts/Art	Phone	88248
	Location		Email	hoffmak@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090491 (opens in a new window)	Bldg/Room	SSC 237
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP94209X0TG	Location	Going to PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0072655
	Wired NIC	00:26:B0:EF:68:F6
	Wireless NIC	00:26:08:F4:09:E5
	Bluetooth NIC	00:26:4A:A0:1A:F1

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Katie Halvorson	Apr 04, 2013 08:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Apr 04, 2013 08:55 AM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Apr 04, 2013 08:55 AM	called to close the task and that he figured it out.	Add Attachment
Andrew Gandara	Apr 02, 2013 01:24 PM	Left VM	Add Attachment
Andrew Gandara	Apr 01, 2013 02:06 PM	Called and her phone was busy	Add Attachment
Dyl Karbia	Mar 27, 2013 08:10 AM	Left VM	Add Attachment
Adam Fyffe	Mar 20, 2013 12:25 PM	Left VM	Add Attachment
Lexie Widmer	Mar 20, 2013 10:24 AM	He can't get any work done until this is fixed.	Add Attachment
Lexie Widmer	Mar 20, 2013 10:23 AM	His Mac won't let him logon. It says that the server he's trying to log in to "Homeh".	Add Attachment