Service Request Ticket

Service Request Information

CONTACT	Name	Roberts, Jessica	Date	Mar 21, 2013 09:05 AM
	Department	Advancement & Foundation	Phone	89385
	Location		Email	robertsjr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090781 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 9050dn Printer #Q3723A#ABA
	Serial No.	JPRC9C90F2	Location	PDR
	Model	Q3723A	Hostname	buzz.wou.edu
	Notes	Additional 256MB from P0073732, maintenance repair of Feed Kit LJ 9000/9050from P0079899 May 2011, maint repair- Maintenance Kit from P0081103 June 2011 SR43084, Maint Kit from P0088175 DEC2012 SR49126, MAINT Kit from VISA2012003471 MAY2013 SR50567	Ink/Toner Refill
	Wired NIC	00:23:7D:91:F8:F6

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Mar 27, 2013 08:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Mar 27, 2013 08:51 AM	Reset the maintenance kit. Task complete.	Add Attachment
Megan Thibeault	Mar 27, 2013 08:30 AM	Task reassigned to Jared Petersen.	Add Attachment
Megan Thibeault	Mar 27, 2013 08:30 AM	No maintenance kit is needed, the maintenance kit needs reset.	Add Attachment
Megan Thibeault	Mar 22, 2013 01:24 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Mar 22, 2013 01:24 PM	Ordered Maintenance Kit, PR#6892	Add Attachment
Adam Fyffe	Mar 22, 2013 01:22 PM	Task reassigned to Megan Eichler.	Add Attachment
Adam Fyffe	Mar 22, 2013 01:22 PM	Printing fine as of now but needs maintenance kit	Add Attachment
Adam Fyffe	Mar 22, 2013 11:59 AM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Mar 21, 2013 10:58 AM	They have job that is supposed to be coming though so they don't want to restart the printer or anything.	Add Attachment
Katie Halvorson	Mar 21, 2013 10:57 AM	Now it is just sitting there and jamming over and over.	Add Attachment
Katie Halvorson	Mar 21, 2013 09:05 AM	When they try to print anything, the 4 rem tray is not being pulled from. It pulls from everything except the normal one. Buzz printer in AD 101	Add Attachment