Service Request Ticket

Service Request Information

CONTACT	Name	Aldrich, Patrick	Date	Mar 25, 2013 10:07 AM
	Department	The Research Institute	Phone	89202
	Location		Email	aldrichp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101265 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	DL00JQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080720, SnagIt v10 from VISA2011002726(upgrade of license purchased from VISA2006/12/0504:12:55 for Ella Taylor)
	Wired NIC	BC:30:5B:D8:F4:59

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Mar 25, 2013 02:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Mar 25, 2013 02:57 PM	Task complete give the user administrative right.	Add Attachment
Adam Fyffe	Mar 25, 2013 11:42 AM	Task reassigned to Dyl Karbia.	Add Attachment
Adam Fyffe	Mar 25, 2013 11:05 AM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Mar 25, 2013 10:08 AM	He will be in and out all day.	Add Attachment
Katie Halvorson	Mar 25, 2013 10:07 AM	89202 is his extension Needs admin rights on his new office. Not new computer but new to him.	Add Attachment