Service Request Ticket - # 49943

Service Request Information

CONTACT Name Wottge, Karla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 25, 2013 03:28 PM
Department Student Health & Counseling Center Phone 88748
Location Email wottgek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120621[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. 4txwbw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088432 downgraded to Pro Plus 2007

Wired NIC B8:CA:3A:C3:6E:A7


Wireless NIC 84:3A:4B:17:FC:43


Bluetooth NIC 20:16:D8:94:21:19

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Mar 26, 2013 10:39 AM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Mar 26, 2013 10:39 AM 
Error message caused by incorrect user permissions to the I Drive. 
Got their user permissions switched and the error disappeared. 
Task complete.
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Jared Petersen Mar 26, 2013 09:43 AM 
Task reassigned to Jared Petersen.
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Jared Petersen Mar 26, 2013 09:43 AM 
Got both laptops set up with usernames and the MCAT software. 
Both display an error upon logon. Looking into that now. The error 
is as following:

"Script:
\\mash.wou.edu\SysVol\mash.wou.edu\Policies\{BE061A8E-
D295-47DF-B333-F87D4200A47A}\User\Scripts\Logon\health i 
drive.vbs
Line: 11
Char: 1
Error: Access is denied

Code: 80070005
Source: WSHNetwork.MapNetworkDrive"
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Katie Halvorson Mar 25, 2013 03:28 PM 
the computer listed is a new laptop that needs to
be assigned to Kristen Bailey.  Would like general
use for multiple users or set as her username.

baileyk

20120566-was Elizabeth Gienger but now needs to be
Blair Hulett's laptop.  And Karla would like them
to have general use or assigned to this user. 
Currently locked with Liz's info.

Hulettb

She would like this done by tomorrow if possible.
Karla has both the laptops in her 121 SHC office.

88748
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