Service Request Ticket

Service Request Information

CONTACT	Name	Foster, David	Date	Mar 26, 2013 09:58 AM
	Department	Social Science	Phone	88805
	Location		Email	fosterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110213 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 Minitower, i7-2600 (3.4GHz 8M)
	Serial No.	3169ZQ1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B3:90:60

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Mar 28, 2013 12:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Mar 28, 2013 12:24 PM	Ran ninite updates on software, ran windows updates, and printed to test which worked fine. He will log in when he gets back and test to make sure its working. I could not recreate any problems after I ran updates	Add Attachment
Adam Fyffe	Mar 26, 2013 11:01 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Mar 26, 2013 11:01 AM	We will head over on Thursday when its good for her.	Add Attachment
Joshua Johnson	Mar 26, 2013 09:58 AM	Email is not able to open attachment or assignments in moodle. The computer will open attachments in firefox but not IE. The computer is also asking if it wants to perform a system restore. This has been happening for a while. David Foster TODD 327 fosterd@wou.edu 88805 Linda Kunze 88344 Best Contact on Thursday Thursday is the best time to have someone come up and take a look. The morning is the best.	Add Attachment