Service Request Ticket - # 49956

Service Request Information

CONTACT Name Hendrickson, Angela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 27, 2013 11:41 AM
Department Center for Academic Innovation Phone 88042
Location Email hendrica@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110872[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BR55V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446, FileMaker Pro 11 from P0082550 transferred from W#20081165, Adobe Acrobat PRo XI(v.11) from P0090519 80/20 share with laptop W#20110771

Wired NIC 18:03:73:26:1B:9E

TECHS Submitted by Lacey Davis Contact ldavis08@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Apr 12, 2013 03:40 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Apr 01, 2013 08:37 AM 
Priority changed from (3) Priority to (2) High Priority.
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Dale Goodell Apr 01, 2013 08:37 AM 
Task reassigned to Dale Goodell.
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Lacey Davis Mar 27, 2013 11:41 AM 
A GFA dell computer and monitor need to be setup
and delivered to Angela Hendrickson in Terry House
110. New computer W# 20110872[Edit Inv], new monitor W#
20110988[Edit Inv]. Old computer W# 20081165[Edit Inv], old monitor W#
20081168[Edit Inv]. The equipment is located on the new GFA
setup shelf in the hallway. 
NOTE: They were concerned about getting windows 7,
because they
had trouble with their last upgrade, they want to
make sure that their access to printers and
devices are not lost (this is the reason they
wanted to wait so long to get new computers with
windows 7).
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