Service Request Ticket - # 49959

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 27, 2013 02:45 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080356[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Designjet Z3100ps 44in Photo Printer #Q6660A
Serial No. SG821152003 Location PDR

Model Q6660A Hostname torpedo
Notes 44" photo inkjet printer IP: 140.211.114.82 MAINT: HP Q5669-60664 Vacuum/aerosol fan assembly from VISA2014004342 JAN2015 SR#55812; Carriage belt from VISA2015004855 NOV2015 Ink/Toner Refill

Wired NIC 00:40:CA:A1:EE:0A

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Apr 03, 2013 08:31 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Apr 03, 2013 08:31 AM 
Steve had a chance to test out the printer now
that the port is active.  He confirmed that he was
able to successfully send a test print to the printer.
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Lori Burgeson Apr 02, 2013 12:40 PM 
Printer was plugged into a port that was not
activated.  Port is now active and a note was left
to try a test print to ps-torpedo
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Lori Burgeson Mar 28, 2013 07:23 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Mar 28, 2013 07:23 AM 
This printer was added to Krusty.  It was on Bart
before with restricted printing, but not on
Krusty.  Will talk with Steve Carter to find out
who should have access to print to this printer
and set those restrictions accordingly.

Can map to \\krusty\ps-torpedo when the move takes
place
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Jared Petersen Mar 27, 2013 04:53 PM 
Will come in before 2:30 PM to install the print drivers. Dave said 
that we may need to have the printer hooked up to do this though. 
If so, we'll come at 2:30 to install the drivers then.
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Joshua Johnson Mar 27, 2013 02:50 PM 
Scott does not know the host name of the printer
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Joshua Johnson Mar 27, 2013 02:45 PM 
****This is an email****


Hi,

The HP DesignJet Z3100, the large poster printer,
is being moved to
the Print Shop tomorrow at 2:30.  Can we get the
print drivers put on
Steve Carter and Alan Stone's machines, please?

We just want to make sure the printer isn't down
for too long, since
poster requests are coming in all the time.

Thanks a bunch,
Scott

-- ------------------------------------- Scott
Carter Instructional Technologist Technology
Resource Center (ITC204) Western Oregon University
503-838-8848 carters@wou.edu
http://www.wou.edu/~carters
-------------------------------------
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