Service Request Ticket

Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Apr 01, 2013 09:48 AM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100130 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	27MWMM1	Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	27MWMM1	Location	PDR 2023 Giveaway
	CPU	Unknown
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561; Bluetooth dongle
	Wired NIC	B8:AC:6F:8B:02:F7

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 15, 2013 04:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 01, 2013 11:15 AM	Task reassigned to Self Resolved.	Add Attachment
Dyl Karbia	Apr 01, 2013 11:15 AM	I check the with the USB problem it work fine.	Add Attachment
Joshua Johnson	Apr 01, 2013 09:48 AM	**This is an email** Hello, REF 27 in the library (WOU #20100130) repeatedly displays the message "USB device not recognized. One of the USB devices attached to this computer has malfunctioned and windows does not recognize it." Click the message for more info brings this screen up (attached). I didn't notice any peripherals not working Thanks, Janeanne -- Janeanne Rockwell-Kincanon Associate Professor, Public Services Librarian Library and Media Services Western Oregon University 345 N. Monmouth Ave. Monmouth, OR 97361 PH: 503-838-9493 FX: 503-838-8645 kincanj@wou.edu AIM: JaneanneRK Skype: janeanne.rockwell.kincanon	Add Attachment usb2.gif