Service Request Ticket

Service Request Information

CONTACT	Name	Darby, Cheri	Date	Apr 01, 2013 01:47 PM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031446 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4200dtn
	Serial No.	susgns40088	Location	PDR
	Model	Q2428A#ABA	Hostname	pop-ad-4200dtn.wou.edu
	Notes	Duplex; additional 500 sheet tray MAINT REPAIR: Maint kit for LJ4200 from P0088910 installed MARCH2013 on SR49725, LJ 4200 Transfer roller from P0092613 installed Nov 2013 on SR52408, LJ 4200 Maint Kit 110V refurb #Q2429A EXCHfrom P0096424 JAN2015 SR55779, HP LJ 4200 MaintKit#Q2429A(EXCHG) P0099752 SR58995 JAN2016 IP:140.211.117.21; PRINT MAINT: HP LaserJet 4200 Maintenance Kit #Q2429A, P0102302, OCT2016, SR61545	Ink/Toner Refill
	Wired NIC	00:30:6E:FE:C7:12

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Apr 02, 2013 09:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Apr 02, 2013 09:44 AM	reinstalled the driver	Add Attachment
Octavio Cervantes	Apr 02, 2013 09:25 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Octavio Cervantes	Apr 02, 2013 09:25 AM	Called in, Cheri said its urgent that she have this fixed so that she can pay her bills.	Add Attachment
Adam Fyffe	Apr 02, 2013 09:12 AM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Apr 01, 2013 01:47 PM	When she tries to print from Portal the printer prints out a job that gives an error code that says "PC Xl error illegal operator sequence". Cahiers also use printer and it has been working all day. She is only having problem printing from portal. She will be in till 5. BO-pop	Add Attachment