Service Request Ticket

Service Request Information

CONTACT	Name	Carey, W. Jay	Date	Apr 01, 2013 02:20 PM
	Department	Campus Public Safety	Phone	88822
	Location		Email	careywj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091016 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	4VJFRL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VJFRL1	Location
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010
	Wired NIC	B8:AC:6F:7D:2E:F4

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 02, 2013 09:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 02, 2013 09:29 AM	Printer located in PS work fine. Just change the printer settings for the user.	Add Attachment
Dyl Karbia	Apr 02, 2013 09:27 AM	Task reassigned to Dyl Karbia.	Add Attachment
Octavio Cervantes	Apr 02, 2013 08:28 AM	Spelling error *Nancy (from public safety) is the contact person. 88481	Add Attachment
Lori Burgeson	Apr 02, 2013 07:34 AM	Printer name: nancydrew.wou.edu	Add Attachment
Octavio Cervantes	Apr 01, 2013 02:22 PM	Printer is having issues, sometimes it doesent print right, or the properties option freezes up. nanac is the contact person, she can be reached at 88481. Available time is anytime before 4	Add Attachment
Octavio Cervantes	Apr 01, 2013 02:20 PM	wou# printer 20080382	Add Attachment