Service Request Ticket - # 49989

Service Request Information

CONTACT Name Rohner, Carli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2013 03:31 PM
Department Student Health & Counseling Center Phone 88791
Location Email rohnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110341[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. H8ZRTR1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0082625 installed as Office Pro Plus 2007, Adobe Photoshop Lightroom v3 WIN/MAC from P0083671

Wired NIC 18:03:73:BA:00:D6

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 02, 2013 09:31 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 02, 2013 09:31 AM 
I check the printing issue in SHS. I refresh the
system for a while now it works fine.
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Dyl Karbia Apr 02, 2013 09:27 AM 
Task reassigned to Dyl Karbia.
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Octavio Cervantes Apr 01, 2013 03:31 PM 
They cannot delete print jobs that have been sent
from remote desktop. Others are having issues not
printing at all. 

wou # for printer: 20070652[Edit Inv]
bart.mash.wou.edu/HC/SHColor
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